The satisfaction of customer needs and the continuous improvement of the competitive position in the market guide Jofel’s management.
Jofel’s management policy aims to increase product quality, speed up customer service, improve health and safety conditions in the workplace and preserve the environment, all of which improves the company’s efficiency and results. In order to optimise the use of resources and meet customer expectations, the company has a quality management system.
The fundamental pillars of the company’s quality policy are:
- RESPONSIBILITY: The entire organisation is responsible for customer satisfaction, understanding their current and future needs, satisfying their requirements and dealing with their complaints quickly and diligently.
- LEGAL COMPLIANCE: from the technical department, projects are developed within the legal frameworks corresponding to each type of product with the advice of external entities.
- CONTINUOUS IMPROVEMENT of the processes, both at a productive, management and support level, attending to external and internal communication, building customer loyalty and working in a mutually beneficial relationship with the supplier.
- DECISIONS BASED ON DATA AND INDICATORS, in order to direct our actions towards achieving the objectives set,
- CONTRIBUTION of ideas by all the company’s staff to support improvements in quality, processes, service and customer service,
- RESPECT FOR THE ENVIRONMENT, adapting processes to the applicable legislation and regulations, working to minimise the use of energy resources and manufacturing with post-consumer recycled material in favour of the circular economy.
- SAFETY at work as an essential condition, creating a culture of prevention based on the identification, evaluation and control of risks. The planning of prevention will seek a coherent whole that integrates technique, work organisation, working conditions, social relations and the influence of environmental factors at work.
The Management is committed to disseminating this policy, leading and involving all staff, the essence of the organization, in a responsible manner in meeting the objectives.
Jofel Industrial Steering Committee
09 January 2024
